Shipping policy

Shipping Policy

Thank you for shopping with 3 Quarters TO. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and statutory holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where applicable).

Please note that processing times may be longer during holidays, product launches, or periods of high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and order size.

Any available free shipping promotions will be displayed during checkout.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

Ontario: 1–3 business days
Rest of Canada: 3–7 business days
United States: 5–10 business days
International: 7–21 business days

Delivery times are estimates only and may vary depending on carrier delays, weather conditions, customs processing, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive tracking information via email.

You can also track your shipment using our Order Tracking page on our website.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address is accurate and complete before placing an order.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply before the order can be reshipped.

If you notice an error with your shipping information, please contact us immediately at threeqto@gmail.com. While we will do our best to update your order before it ships, we cannot guarantee changes once processing has begun.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first using your tracking number.

If you require additional assistance, you may also contact us at threeqto@gmail.com, and we will do our best to help investigate the issue.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country's customs authority.

These charges are not included in the purchase price or shipping cost unless otherwise stated.